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General 1. This website is
owned by Excel Video Productions, 55 Upper Stoneyfield,
Harlow, Essex, CM19 4BD, described as either we, us or our. The
customer being referred to as either you, anyone or the customer.
2. You must be 18 years of age or over to use
this site.
3. You agree that email can be used as a
long-distance means of communication.
4. All credit/debit card transactions are
processed through 'PayPal' please
click here
for information on PayPal.
5. We aim to ship all orders within 48 hours
of payment. Please note that orders paid by cheque will require
bank clearance before shipping (usually 7 working days)
6. If you are ordering from outside the United
Kingdom, you may be subject to import duties and taxes which are
levied once a shipment reaches your country. Any such additional
charges for customs clearance must be borne by you. We advise
you to contact your local customs office for further information.
7. Please note that when shipping products
internationally, you should be aware that cross-border shipments are
subject to opening and inspection by customs authorities.
8. It is a crime to use a false name or a
known invalid credit card to order. All orders placed using
somebody else's credit/debit card must be done with full permission of the credit
card holder. Anyone caught wilfully entering a fictitious order
will be prosecuted to the fullest extent of the law.
9. All payments made through this site are
invoiced in Pounds Sterling (£) or (GBP). Customers from outside
the United Kingdom may find that their credit/debit card companies may
charge a currency conversion fee. We recommend that customers
check with their card companies before ordering. All additional
fees are to be borne by the customer.
Returns
Under the distance selling regulations you have a 7
working day cooling off period, starting from the day after you
receive your goods.
To return goods you must send us written
confirmation either by post or email within this period. You
will be responsible for the cost and the safe return of the goods in
new unopened condition. Once received you will be refunded the
product cost only. Original postal charges
will remain.
Should any item be returned damaged a 15%
repackaging charge will apply.
Should any item be returned with the packaging seals
broken, where the item has been opened, these items will be returned
back to you and no refund will be issued.
Faulty Goods
In the unlikely event that you receive a product
which is faulty, damaged on receipt or sent in error by us, a
replacement product will be supplied at our cost once we have received
the faulty product back and testing has taken place. You must
inform us of any such instances within 7 working days of receiving
your order.
Refunds can only be issued if the goods are received
back unopened or in unique circumstances but at our sole discretion.
Should you receive a wrong item sent by us in
error, we will arrange for the incorrect item to be replaced at our
cost. All incorrectly sent items MUST be reported in writing within the
7 day cooling off period and be sent back unopened and in new
condition.
Copyright All
of our DVDs, Videos, Course notes and basic block patterns are protected by
international copyright laws. You run the risk of heavy
penalties if you commit copyright infringement - in other words, use
of copyright material without the copyright owners permission.
This means you must not:
If you infringe our copyright, you could be taken to
court and run the risk of having to pay damages and compensation to
the copyright owner. You also face:
Deliberate infringement of copyright on an
industrial scale can be a criminal offence. This carries an
unlimited fine and up to 10 years imprisonment.
You MUST get written permission in the form of an
official licence issued by us if you want to rent, loan, broadcast,
copy
or show our work to an audience. However,
the copyright owner is under no obligation to give such
permission. Our products are intended for
private use only. Anybody wishing to use our products
outside of private use are legally obliged to obtain a licence
from the copyright holder. Licences are available for
purchase from this website with details listed below:
DVDs Videos and Course Notes:
An individual licence is required for each of our
titles. Once licensed the licence owner can use multiple
copies of DVDs, Videos and Course Notes purchased from us for the
following:
Under no circumstances can
copies be made of our films, in whole or in part.
Basic Block Patterns
The very nature of our ready made basic block patterns
is for them to be copied, although we must stress that this can be for personal use only.
PLEASE NOTE
Licences cannot be held by local authorities for
use by multiple sites. Each individual site, company,
college, school or university must own their
own licence issued by us.
Copyright licences are required for all new purchase
from 1st April 2008 onwards.
Should any clarification be required please use
our contact us page.
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