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GENERAL QUESTIONS |
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Q. Have you made any films other than the ones
advertised? |
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A. We only have the three titles and do not currently plan
to produce any more. |
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Q. Does
Don Clark still provide tutoring services? |
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A. Don no longer does private tutoring, but is still on hand to answer any questions relating to
the videos. Please refer to our contact
us web page. |
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Q. Will I need to purchase your course notes? |
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A. Our course notes were produced to be used in
conjunction with the videos and DVDs. They contain scaled down
versions of all the drafts and hold all the vital information shown on
the film in written form. They are a useful point of
reference in situations where a video or DVD player isn't available. |
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Q. Do
I require a licence to play your DVDs or Videos in a public
performance or in a school, college or university? |
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A. Yes, all our DVDs, Videos, Course
Notes and Block patterns are protected by international copyright
laws. They are intended for personal use only. We do
understand that our films provide excellent learning material for
students and company employees in the fashion industry, so we have
public broadcast licences available. For more information please
check our
Copyright Page. |
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Q. Why
do you charge a fee for your public broadcast licences? |
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A. Vast amounts of time, thought
and expense went in to producing our products. We as a company
are selling the information contained within the various medias which
are for sale on this website. We charge a small five year fee to employers, schools, colleges
and universities who wish to
show our work to their employees or students. For more
information please check our
Products Page. |
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Q. What happens if I wish to return my order? |
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A. Under the Distance Selling
Regulations, you the customer, have the right to a 7 working day
cooling off period following any internet purchase. To return
goods you MUST inform us in writing, email or post your intentions
within this period. All items must be returned unopened and in their
original condition. You, the customer is responsible for this
and for the cost of postage. Once items are returned, you will be
refunded the product cost only. Postal costs cannot be refunded.
For more information please check our
Terms And Conditions. |
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Q. I have no experience of the pattern trade at
all, are your courses suitable for me? |
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A. Vast amounts of time
have been spent making our courses user friendly, each filmed with the
beginner in mind. Courses become more advanced as the program
progresses. |
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Q. Are there any benefits from learning from a
DVD or Video? |
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A. High levels of concentration
generally last about 10 minutes, after that, the brain can miss vital
information. With this form of media, it can be played back at
the exact spot required. |
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Is there a list of tools that I will require? |
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A. A
ruled set-square, pencil, eraser, metre rule, pattern notchers,
tracing wheel, pattern shears, tailor's dummy (or a ready made basic
block pattern). |
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PAYMENT QUESTIONS |
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Q. I don't
actually have a
PayPal account. Can I still make a purchase? |
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A. Yes,
PayPal process all our online payments. If you don't have a
PayPal account, you can pay by credit/debit card or bank transfer.
All online payments are dealt with by PayPal who have over 150 million
customers worldwide and provide a huge range of security measures. |
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Q. Do you accept any other
forms of payment? |
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A. Yes, you are more than welcome to make payment by cheque,
postal order, building society cheque or bankers draft. Use the
online shopping basket as normal, but amend the payment method to
'cheque/postal order' before the final checkout. This will then
provide you with a completed order form to be printed and sent with
your cheque. Please send order and cheque to the address on our
Contact Us page. |
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Q. All your prices are stated in pound sterling (UK Currency). I'm not from the UK!
how
will this work? |
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A. All payments are processed in Pound Sterling
(£). If you are paying by PayPal, credit or debit card, your order
will be invoiced in pounds sterling (£). Please be aware that
your credit/debit card company may charge a small conversion fee if
you bank outside the UK. Please check with your card company for
details. |
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Q. Can I
order over the telephone? |
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A. At present only orders paid for by
cheque or postal order can be accepted over the phone, but items
cannot be dispatched until payment is received. |
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Q. Can I
send cash as payment? |
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A. Although we do accept this method of
payment we cannot be held responsible for any cash lost in the post. |
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Q. Do
you accept payments in the form of purchase orders from colleges &
Universities? |
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A.
For colleges and universities within the UK only are granted 30 days
credit. Goods will be despatched once a valid purchase order is
received. Colleges and universities outside of the UK will be
required to pay pro-former invoice. |
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POSTAGE QUESTIONS |
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Q. How long will I have to wait from my order to
arrive? |
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A. All our orders are sent via Royal Mail.
Items are posted from the UK within 2 working days of your order
being received. UK destinations usually arrive within two working
days. European destinations: four working days worldwide
destinations: approximately seven working days. |
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Q. What
happens if my order does not arrive? |
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A. In the unlikely events that your parcel
hasn't arrived within two weeks of you placing your order, please
contact us by email from the contact us
web page. All items are sent via recorded delivery so
parcel-tracking information is at hand. |
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Q. Why is there no mention of postal/shipping
prices on your website? |
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A. Our postal prices are
calculated on a total weight basis. This gives you, the
customer, the lowest and fairest possible price. The
postal/shipping fee is calculated in the shopping cart section once
you add your items. |
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PLAYABILITY QUESTIONS |
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Q. Will your DVDs and VHS
Videos play in other countries apart from the United Kingdom? |
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A. Yes,
our DVDs and VHS Videos are produced both in PAL (European) & NTSC
(American) Formats. |
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Q.
What happens if the DVD doesn't work? |
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A. In this unlikely event,
you will need to make written contact with us by post or email within
seven working days and we will then advise you. To email us
please use our Contact Us
Page. |
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Should you have any other questions
which are not covered here, please email us using our
Contact Us page. |
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